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Well, of course we’re going to fix that

But to do this as quickly and efficiently as possible and to replicate the problem, we would like to ask you to observe the following tips:

One email

Create a separate e-mail for each problem/comment. So don’t try to cram all things into one e-mail.


Provide a short, clear description in the subject field: For example: The app crashes when opening the Healthcard. NOT: app crashes.


In the e-mail, clearly describe the problem and then consider the following questions:

  • When does it occur?
  • What exactly is happening?
  • What things was I doing, on the phone or browser, before it happened?


Please indicate the e-mail address you are logged in with.


  • What phone are you using? (Brand/Type)
  • What version of the operating system (e.g. Android 8 or iOS 14.1)? You can find this in your system settings.
  • What version of the app are you using (e.g. 1.0.0. (39)? This can be found in the more menu and under legal info.
  • What browser are you using?


Attach a screenshot or video of the behavior to the email, if you can.

Synappz Service Centre

Please make sure you always send the email to and not directly to one of the Synappz staff, so we can respond faster.

Alternatively, you can report an issue online via an online form at Synappz Service Centre.

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